Performance issues on WS-EU
degradation
SK
US Texas
Merchant and affiliate panel
Processing tracking requests
Resolved in 6 hours and 30 minutes
investigating
Performance issues observed. One of the DNS servers is overloaded. Customers may notice that their merchant panel is unreachable for several minutes and some of the requests might be lost.
2021-02-13 07:30
update
The overloaded DNS server has been under a DOS attack. Attackers´ IP addresses are constantly banned. We are still monitoring the issue. DNS server is calming down.
2021-02-13 12:00
resolved
There should not be any further performance issues due to the recent DOS attacks, it was already eliminated. Unfortunately some of the tracking requests arriving at the overload peaks have been lost. Mainly EU customers were affected, as on US servers there were no peaks observed (due to lower traffic) during the time of the issue.
2021-02-13 14:00