13 Feb 2021
Performance issues on WS-EU
SK US Texas
Resolved in 6 hours and 30 minutes
There should not be any further performance issues due to the recent DOS attacks, it was already eliminated. Unfortunately some of the tracking requests arriving at the overload peaks have been lost. Mainly EU customers were affected, as on US servers there were no peaks observed (due to lower traffic) during the time of the issue.
2021-02-13 14:00
The overloaded DNS server has been under a DOS attack. AttackersĀ“ IP addresses are constantly banned. We are still monitoring the issue. DNS server is calming down.
2021-02-13 12:00
Performance issues observed. One of the DNS servers is overloaded. Customers may notice that their merchant panel is unreachable for several minutes and some of the requests might be lost.
2021-02-13 07:30
30 Oct 2020
We will be performing scheduled maintenance on our instance of LiveAgent. There will be no downtime from the customer point of view, however, our support team will not be available on Saturday the 7th of November from 6 AM to 1 PM UTC.
13 Aug 2020
Tracking requests getting lost
US Texas
Resolved in 103 hours and 0 minutes
Some of our US based customers may experienced issues with not tracked commissions due to problem in our US TX data-center. Up to 50% of all tracking requests were unfortunately lost. Issue was already resolved. Unfortunately it was not discovered sooner and those clicks and commissions which were not tracked within past days (from 13th 12:00 till 17th 19:00) are lost.
2020-08-17 19:00